This training presentation develops communication, professionalism, and customer handling skills using real-life workplace scenarios.
Customer Service Training Presentation
Original price was: £290.00.£190.00Current price is: £190.00.
Description
This training presentation will provide your learners with all they need to know be effective in their customer service delivery.
It is an ideal resource to support classroom or remote course delivery, and eliminates the requirement for you to create your own presentation to deliver this course.
With this presentation, you get:
- Content that has been written by experienced customer service trainers
- Photographs that add context to real-life scenarios
- Illustrations that make learning memorable and fun
- A presentation designed by a highly experienced design team
Topics covered include:
- The principles of customer service
- How customers’ needs and expectations are formed
- Interpersonal skills and appropriate behaviour
- Responding to customers’ problems and complaints
In addition to covering all the required topics included in the qualification, you are able to edit the content of the presentation to include anything that you think may add further benefit to your learners, based on your own personal delivery style.
